FAQ

Commissions

Q: What am I able to customize?

A: When you commission an original artwork with Siroh & Ivy, all bets are off. You pick the surface, the colors, the feel, the look, the size…the whole shabang! Sarah will personally work with you to understand your vision and to incorporate her own inspiration.

Q: I already have the item I want you to paint on. Can I send that to you?

A: Yes. Once you complete our commission form, Sarah will contact you to fully understand your vision. At that time, you can discuss this with her and work out the details of delivering your item. Please note, you are responsible for covering all shipping costs.

Q: Are you willing to do any framing or preparations for hanging?

A: Yes. If you’re interested in adding a frame, just be sure to select that option in the final question of our commission form. We’ll work with you to determine the style, and then we’ll contact our local contractor. The cost of framing will then be included in your overall quote.

Q: How do you handle payments for custom works?

A: When the proposal is finalized and signed, a non-refundable payment of half the final cost is due before starting. An official invoice will be delivered via email. Once the project is complete, the remaining payment plus shipping is due. This will be delivered as another invoice via email.

Q: What’s the usual time frame?

A: Once the proposal is agreed upon and initial payment is received, all commissioned work begins with a standard production time of 3 weeks. At the end of this time frame, the piece will be ready for shipping. At that point, it may take another 10 business days to deliver. However, that time frames shift based on the specifics of each commission, as well as on the artist’s current workload.

 

Shipping

Q: Who pays for shipping?

A: Unless otherwise noted, the buyer is responsible for covering all shipping costs. For all commissioned pieces, shipping will be part of the final charge.

Q: What carrier do you use for shipping?

A: For smaller items, we ship using Priority USPS. For larger items, we ship using FedEx.

Q: How long does it take to receive my order?

A: Please allow up to a week for processing your order and 3-5 days for shipping.

Q: Do you ship internationally?

A: No. At this point, we do not currently ship our products outside of the United States.

 

Artwork & Maintenance

Q: How do you create your artwork?

A: We use acrylic and Art Resin and Counter Culture DIY resin on canvas, wood, plastic, and other unique surfaces. We alternate pouring and painting techniques to produce our eye catching designs. If you’d like to watch Sarah in action, follow her Instagram page for great behind-the-scenes photos and videos.

Q: The painting I loved just sold! Will you do more?

A: We’re always making new paintings, so be sure to check our shop regularly and follow us on Instagram for updates. If you feel very passionately about this particular piece though, you can commission a work with us and we’ll try to create one like it.

Q: The painting I'm interested in isn't framed, but I would like to have it framed. Is that possible?

A: Yes. If you’re interested in adding a frame, just add the item to your cart and let us know what you’re looking for in the “Special instructions for seller” section. We’ll work with you to determine the style, and then we’ll contact our local contractor to provide you with a quote.

Q: How do I care for my original painting?

A: For wall art that lacks a resin clear coat, lightly dust them with a soft microfiber cloth. For pieces that have a resin clear coat, you may lightly spray them with window cleaner and softly wipe with a microfiber cloth. Items used for displaying and serving food can be cleaned with hot, soapy water. For all pieces, limiting direct and consistent exposure to sunlight will ensure a longer lifespan for the colors used.

 

Refunds & Returns

Q: What if the piece I receive is slightly different from what I expected?

A: Each original piece is handmade, including the wood panels. Expect some imperfections. This is what makes each piece unique! No original can be recreated.

Similarly, the colors of the actual items may appear slightly different than what is viewed on your computer screen. We do our best to match what you see online to the originals, but it is difficult for us to compensate for everyone's personal computer settings.

Q: Do you offer refunds and, if so, how do I return my item?

A: No refunds or exchanges are offered for any purchased item unless the item is damaged in shipping. The buyer must show proof of damage and contact us to discuss any possible returns.

 

Still have questions? Visit our contact page.