Q: Who pays for shipping?
A: Unless otherwise noted, you (the buyer) are responsible for covering all shipping costs. For all commissioned pieces, shipping will be part of the final invoice.
Q: How is my item packaged?
A: Although our approach to packaging may change a little depending on the type of product you buy (e.g., serving board vs. artwork), we always take great care to keep your item secure. In general, we thoroughly wrap your purchase in brown kraft paper, followed by bubble wrap, and then it all fits neatly into a shipping box along with our care instructions (and a free bonus since we think you're pretty cool). If you order a serving board, you may notice it has lines or imprints from the packaging in the oil. Just grab a microfiber cloth and rub the board to remove these. Lastly, if you have any special packaging instructions, please contact us.
Q: What carrier do you use for shipping?
A: For smaller items, we ship using Priority USPS. For larger items, we ship using FedEx.
Q: How long does it take to receive my order?
A: Please allow up to 2 - 3 days for processing your order and 3 - 5 days for shipping.
Q: Do you offer local delivery?
A: Yes, with a few limitations though. If your online purchase is at least $50 and you live within 20 miles of our Beaver location, you'll automatically see "local delivery" as a shipping option at checkout. We do our local deliveries every Friday and Saturday for free. If you leave your phone number, we'll call when we're on our way. We'll knock twice and then leave your package unless you specify not to in the delivery instructions.
Q: Do you offer local pickup?
A: Not at this time. Sorry! Since we don't have a physical storefront, we aren't able to offer local pickup. If you keep purchasing our products and telling your friends about us though, we might just get there.
Q: Do you ship internationally?
A: No. At this point, we do not currently ship our products outside of the United States.
Refunds & Returns
Q: What if the piece I receive is slightly different from what I expected?
A: Each of our products is handmade, so you can expect some differences and imperfections. This is what makes each piece unique. No original can be recreated. Similarly, the colors of the actual items may appear slightly different than what is viewed on your computer screen. We do our best to match what you see online to the originals, but it is difficult for us to compensate for everyone's personal computer settings.
Q: Do you offer refunds or take returns?
A: If your item arrives damaged or you're not completely satisfied with its look or quality upon arrival, you have 7 days to reach out to us about a refund or an exchange. Just contact us to show us proof of the damage or to let us know what you didn't like. When it comes to our serving boards and coasters though, once the item has been used, refunds and returns can no longer be offered.
Q: How do I return my item?
A: If you contact us about returning your item and it's accepted, we'll instruct you on the best way to ship the item back to us. Please note, you (the buyer) are responsible for any shipping costs associated with the return.
If you have any other questions or issues related the shipping or return of any of our products, please visit our contact page to send us a message.